Refund policy

RETURN OF NON-CONFORMING PRODUCTS

Despite our strict quality controls, circumstances beyond our control may result in you receiving an unwanted item, a product with a manufacturing defect, or a product in poor condition. The Company accepts responsibility in accordance with applicable consumer protection legislation.

The consumer must report any non-conformity within a maximum of fifteen (15) days from the date of receipt of the product. As soon as you notice that the product does not conform to the expected conditions, please contact our customer service team at support.afnan.com to report the issue.

The Company shall not be responsible for negligent or improper use of the purchased product.

If a product is defective or in poor condition, we will arrange for its replacement. Our carrier will collect the defective product. A copy of the sales invoice must be included. Once the conditions for replacement have been verified, a new product will be sent without undue delay.

All procedures related to the replacement will be completely free of charge to the consumer.

Exchanges and returns will not be accepted for products ordered by the customer and received in perfect condition.