Shipping policy

Introduction

At Afnan Colombia, we are committed to providing a safe, reliable, and enjoyable shopping experience, ensuring your favorite fragrances are delivered to your doorstep.

Estimated Delivery Times

Orders are processed once payment has been confirmed. Estimated delivery time is 4 to 5 business days for major cities in Colombia, excluding Saturdays, Sundays, and public holidays.

Delivery to smaller cities, municipalities, and remote areas may take longer depending on the destination and carrier availability.

These timelines are estimates and may change due to logistics disruptions, weather conditions, force majeure, or circumstances beyond our control.

Shipping Charges

•FREE shipping on orders of COP 180,000 or more.

•For orders below COP 180,000, shipping fees are automatically calculated at checkout based on the delivery address.

•The minimum amount required for free shipping is calculated after any discounts or promotional codes have been applied.

•Shipping conditions may vary during special campaigns or promotions.

Delivery Coverage

We deliver nationwide within Colombia, subject to coverage and availability from our shipping partners.

Orders placed through Afnan Colombia can currently only be delivered to addresses within Colombia.

Order Tracking

Once your order has been dispatched, you will receive the available tracking information to monitor its delivery status.

Our customer service team is available to assist you with any issues during delivery.

Product Availability

All orders are subject to stock availability.

If an item in your order is unavailable, our team will contact you to offer a solution, such as a replacement product or a refund for the unavailable item.

Orders and Payment Confirmation

All orders must have confirmed payment before they can be processed.

For security reasons, we reserve the right to request additional verification if we identify inconsistencies or indications of fraudulent activity in a transaction.

Items Damaged in Transit

If your order arrives damaged during transportation, please contact our customer service team as soon as possible and provide your order number and photographs of the affected product and packaging.

Our team will review the case and provide a solution in accordance with our policies and applicable Colombian consumer protection laws.

Additional Information

Afnan Colombia uses third-party logistics providers for deliveries. While we make every effort to meet estimated delivery times, delays outside our control may occur.

Shipping conditions may be updated periodically. Any changes will be published on our website, while respecting consumer rights and the terms applicable to orders already placed.

Thank you for choosing Afnan Colombia. We want you to enjoy an exceptional experience from checkout to the arrival of your favorite fragrances.